He left work came straight to my house and in about 30 seconds fixed the problem. The chlorinator was leaking like crazy, I called the installation department like 5 time got voice mail. The Installation was smooth with no problems until we filled the pool with water. The salesman came to my home, made suggestions on placement and laid the pool out in the lawn.

In 2012 I bought an above ground swimming pool from Teddy Bear.

I have to say this shopping here the best decision I have ever made. Instead, I will be broadcasting my experiences with this bad business and making sure people avoid them at all costs! I’m tempted to put a stop payment on the check just to force someone to call me, but honestly don’t want to spend another $30 fee to do that. I left another message for the owner and it’s been hours and still no call back. And the note was crumpled up and left with all the equipment. Instead, I just found all the equipment in a jumble all around where they took it apart and not placed where I had asked, meaning I now have to drag it all over to the bulkhead. For the fall closing, I just left a check for $279.32 to close the pool with a note that asked them to blow up the pillow, take out the stairs and put the equipment over by the bulkhead on the other side of the pool (I had called ahead to make sure this was okay to ask for). I said yes, I have two children, 22 and 26 and they never go in the pool, and that I had found the pebbles just after he left when I went to check on the pool filter. When I mentioned that they didn’t do a great job opening the pool and told the guy about the pebbles, he denied it was him and asked, “do you have children?” Implying perhaps it was someone else. When they came to close the pool, it was the same two men. I let it pass and chalked it up to a one-off bad job, though I would have thought my phone call would have been returned. I called to complain to the owner and never received a return call. He also somehow got pebble stones from the surrounding pool area INTO the secondary filter, risking ruining the pool pump. The other guy tightened everything to the point I couldn’t shut the valves when necessary in order to perform weekly cleaning. One did an absolutely horrible job “cleaning” the cover (he sprayed it off with my water hose), so I had to unroll it and clean it all myself after they left because it was covered with flower pedals and grass and other junk from winter that I wasn’t about to put away to get moldy and gross in my basement. Absolute horrible service and overpriced., I had TB pool open my pool this spring (about $275) and two guys came out.

Teddy bear pools